1) Bank Transfer or EFT (Electronic Fund Transfer)
You can do any of our accounts from Akbank, Finasbank, Garanti Bank, T.İş Bankası and Yapı Kredi Bank (TL)
2) With our credit cards on our site
You can benefit from our online payment for all types of credit card online or from our online installment facilities. All the credit card (for Turkey) to 12 installments. Your online payment will be charged to your credit card at the end of your order. Due to possible order cancellation or stock problems, refunds will be made to your credit card within 3 business days.
3) Order Refund
If your orders are canceled due to possible reasons; Kerziban Kocabaş returns the product price to your account and / or credit card within three working days. However, you must provide your bank account information and / or credit card information accurately and completely to our company's financial authorities.
We strive to deliver the products you have ordered to the same day. The delivery time for the products that supply time is 3 working days as stated in the product details. You will be informed in case of delays delivery.
Please notify the address of the current location as the delivery address in order to ensure the delivery of the product without interruption.
Your requests will be processed at the end of the order to be prepared according to the type of delivery you specify. Products from our Istanbul based company will be sent by Domestic Cargo Company. After your orders are approved, they are delivered to the Cargo company at the end of 2 (two) working days.
You can consult with our customer representative to discuss the different delivery conditions. In addition, cargo delivery are valid only for Turkey
5) Payment Tracking
If the system is not able to perform the transaction due to any problems, our visitor is informed about the payment page.
In case of any error in the address mentioned, the order is contacted with the orderer regarding the order that could not be delivered.
The validity of the e-mail address specified by our visitor is confirmed by automatic e-mail after the order has been transferred.
We also have a responsibility to the bank where we use the credit card system as much as the customer to realize the delivery.
Please be carefull!
Open and check the packages you think are damaged during shipment in front of the company representative you received. If you think that there is any damage to the product, do not take delivery of the product to the cargo company.
It is accepted that the cargo company fulfills its duty completely after the delivery of the product.
If the product is damaged: Please inform us at the e-mail address: firstname.lastname@example.org as soon as possible.
If you perform these operations, we will start working on your package and ensure that the delivery is repeated as soon as possible.
In this e-mail, if you briefly explain why you would like to return the product, you will help us with our product studies.