Delivery Information

When will I receive an order?

You can receive your order with your credit card at the time of bank approval and your order can be taken to the preparation stage immediately. If there is any problem in the supply stage of the products in your order, all information about the product is sent to our e-mail address registered in our system by our store authorities. The products you have purchased are delivered to the cargo company to be delivered to you as soon as possible. After the delivery of the packages, the cargo companies deliver the packages to the relevant shipping branch in the regions where the delivery to the address is delivered to the address as soon as possible according to your region.


Which cargo company will be sent by my order?

Our company has an agreement with Aras Kargo.

How do I know if my order has been shipped?

When the orders you submit from our site are delivered to cargo, the cargo shipment information about your order is automatically sent to your registered e-mail address in our system.

In addition, when you sign in to our site, you can instantly view your orders and the status of your order from my account.

Will I pay any fees when receiving my order?

500,00 TL or more for purchases on delivery is certainly no extra charge. For orders of 500,00 TL or more, please contact us if the cargo agent requests any fee from you.
This price varies for overseas shipments. Located just above the sticker price is valid for Turkey.

What should I do if my order is defective or it came wrong?

When your order is delivered to you by the cargo attendant, you must check the outer package and make the teslim Damage Determination Record mutlak in case of any damage. Another issue that you should be aware of regarding the damage assessment report is the explanations of the cargo officers. For example, `There is no damage to the coliseum. The product is damaged. A report such as `` will be interpreted as the product is not damaged during transportation creates a problem during the change. Be sure to keep a record of the damaged product with a complete and correct word.

(For example, "I found that the product was damaged when I got my product.")

In case of any damage that you notice after receiving your order, you should immediately inform your cargo branch and request assistance for the preparation of a damage assessment report.

As a result of the delivery of the report to the cargo officer, the exchange process will be completed quickly and you will be informed.

Important: You should send us your damaged product by hand.

My bill was not delivered with my order. What should I do?

All the deliveries are delivered to the cargo company according to the invoice and invoice.

Our official invoices are an integral part of your order.
Your invoice is delivered to you in a clear plastic pocket bag or in the product box, outside the box where your order is placed.
If for any reason the invoice is not delivered to you by the cargo company, please ask the courier for the cargo.
Please fill in the minutes for all invoices that cannot be delivered.

Is the product not the product I ordered? (Number, color or product code different)

You can send us the defective product with Aras Cargo together with the return / exchange form and invoice. Return will be made when the product reaches us.

Incoming product defective, what should I do?

You can send us the defective product with Aras Cargo together with the return / exchange form and invoice. The necessary action will be taken when the product reaches us.
Didn't all the products in my order reach me?

The number of products and the number of products specified in the invoice must be the same.
If the products specified on the invoice are not included in the package, ask the cargo officer to keep a record and contact us.

What if there is no one in the address at the time of delivery?

If the cargo agent cannot find anyone at the address, he leaves "Shipping Notice" and brings the cargo back to the branch. In this case, the cargo must be taken by the buyer from the branch within 3 days. Cargo does not redistribute the products returned to the branch due to lack of address. Products returned to our company due to buyer returned to our company by taking all the shipping costs are deducted after the remaining amount is returned to our customers.

Can I change the recipient name or address after ordering?

You can also specify the name of the person who will receive the delivery when creating your order. The address or recipient cannot be changed after the order has been created. The cargo officer who will arrive at your address will make an identity check and deliver to your name.

What to Pay Attention During Cargo Delivery?

When you have received your order, you can open and check the cargo package after signing the delivery slip. If there are any errors or omissions in the package, you can send the cargo report back to us or give us information.

In these cases, if you have any problems with the cargo officer, please contact us immediately. The necessary response will be made as soon as possible and your problem will be resolved.

Which cities can I order?

Turkey's'n can order from anywhere. We have no restrictions to any location in Turkey. The deliveries of the products can only be carried out in the areas where the cargo company is located. Due to the fact that delivery cannot be done in the regions where the cargo company we have contracted is not available, our customers may need to take the package by hand to the cargo branch where the package can be delivered.

Can I order from abroad?

Yapılamamaktadır.dig shipping outside the country for Turkey are required to communicate from the first e-mail or other means of communication. Cargo is made to all countries of the world. Generally international shipping (MNG SHIPPING - ARAS SHIPPING - CUSTOMS SHIPPING - DHL SHIPPING - UPS SHIPPING - FEDEX SHIPPING) is sent to all shipping charges are collected from customers in additional cash.